I have purchased twice from this company and I received both orders with no problems. I placed another order on 18 September and I still HAVE NOT RECEIVED IT (7 November)!!!! I have been sending emails to both email addresses provided and received absolutely NO RESPONSE! I even sent a message on Facebook and Instagram and again NO RESPONSE!!!! I even put a complaint in Shopify but that has resulted in nothing because it got forwarded to the merchant. This needs to seriously be sorted out ASAP as I am extremely upset about this
I’m so disappointed to be writing this, I purchased the mini series 2 years ago with no problem. My son loves them! Have ordered 1 track to update for current season for my son’s birthday but there’s no progress on shipping. I’ve sent 2 emails and messaged on Facebook with no response!
Order placed April 12 and it has never been shipped. Do NOT do business with this company. Tried to contact through this site and through Shopify to get refund or order with no response. Unacceptable communication/no response.
The circuit arrived two months after ordering, broken in three places. It was simply wrapped in gummed paper and placed in a thin cardboard box, which was completely inadequate to protect it. I'm very disappointed because shipping cost more than the circuit and was completely inadequate.
Being an F1 fan household, this popped up on my social feed and I am glad I clicked through and purchased. Extremely efficient process and quality packaging. Product is high quality standard and well made. Highly recommend
